Frequently Asked Questions

Frequently Asked Questions

Find answers to our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number.

Do you ship internationally?
We currently ship within the United States. International shipping options may be available — please contact us for details.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.

How do I start a return?
Contact our support team at support@dolphinnov.com with your order number and reason for return.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

Products

Are your products covered by a warranty?
Yes, our products come with a 1-year limited warranty. Please contact us if you experience any issues.

How do I care for my product?
Care instructions are included with each product. You can also find them on the individual product pages.

Account & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for future purchases.

Still Have Questions?

We're happy to help! Reach out to us via our Contact page or email us at support@dolphinnov.com.